We check your flight against verified gate arrival records, file the legal claim, chase the airline, and escalate if they refuse. You pay nothing unless the money arrives. Claims go back up to 6 years.
Not what the airline says happened. We pull the actual gate arrival times from historical flight records going back to 2011, the same delay basis adjudicators use.
A statutory claim citing the regulation and the case law, filed with the airline and chased on a legal deadline clock. If they reject or stall past 8 weeks, we escalate to the dispute body or court papers. Included.
The airline pays out, we deduct 15% and transfer the rest to you within 3 business days. No payout means no fee, full stop.
The big claim firms take 35% and add another 15% the moment lawyers get involved, up to half your money. We charge 15%, everything included. On a typical €400 claim that is €340 in your pocket instead of €260.
Fixed amounts set by law, per passenger: €250 (£220) for flights up to 1,500 km, €400 (£350) for 1,500 to 3,500 km, €600 (£520) beyond that. Delays of 3+ hours at arrival, cancellations with under 14 days notice, and denied boarding all qualify. It is compensation, not a refund: you keep it on top of the flight.
Depends where you would sue, usually the departure country. UK and Ireland: 6 years. France and Spain: 5. Germany: 3. Sweden: 10. Netherlands and Italy: 2. Belgium: 1. Our checker applies the right limit for your route automatically.
Airlines reject most claims first time, and most of those rejections do not hold up. Technical faults and crew problems are almost never a valid defence in law. Weather excuses can be tested against the actual weather records for that day, which we do. That is exactly the fight our 15% covers.
Airlines typically respond in 4 to 12 weeks. If they pay, we transfer your share within 3 business days of receiving it. If they reject or ignore the claim, escalation adds time but also pressure; many claims settle at that stage.
We store the minimum needed to run your claim, delete personal data 30 days after it completes, and never sell it. Details in the privacy notice.